Return, Refund & Exchange Policy

Return, Refund & Exchange Policy

At The Indian Suit, we take care to ensure that every order is packed and delivered with care. We want you to be happy with your purchase, and we have created the following Return, Refund & Exchange Policy to explain the conditions under which an order may be returned, exchanged or cancelled.

By placing an order through The Indian Suit website, you acknowledge and agree to the terms outlined below.

1. Return Policy

Returns may be accepted for eligible products purchased through our website, subject to the following conditions:

  • Return requests must be raised within 14 days of receiving the order.

  • The product must be unused, unwashed and unaltered, and must be returned in its original condition.

  • The product must be in its original packaging, with all tags and accompanying materials intact, wherever applicable.

  • Cut, stitched, altered or otherwise customised fabric will not be eligible for return or exchange.

  • Fabrics that have been washed, used, damaged or altered after delivery will not be accepted.

  • Any applicable return or processing fee will be communicated at the time of approving the return request.

Once your return request is approved, our team will provide you with the instructions for returning the product.

2. Exchange Policy

Exchange requests may be accepted within 7 days of receiving the order, subject to product availability and the conditions mentioned below.

  • The product must be unused, unwashed and unaltered.

  • The product must be returned in its original condition and packaging.

  • Exchange requests must be raised within the specified return period.

  • Cut, stitched, altered or customised fabrics are not eligible for exchange.

  • Exchanges are subject to the availability of the requested product or fabric.

  • If the requested product is unavailable, an alternative solution may be offered by The Indian Suit.

  • Any difference in price between the original and exchanged product may be payable by the customer.

An exchange will only be processed after the original product has been received and inspected by our team.

The Indian Suit will not be responsible for products lost or damaged during customer-initiated return shipping.

3. Cancellation Policy

Orders may be cancelled within 24 hours of placing the order, provided the order has not already been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

To request a cancellation, please contact us as soon as possible using the contact details provided below.

Mobile: [Insert Official Contact Number]
 Email: [Insert Official Email Address]

For Cash on Delivery (COD) orders, customers are requested to accept orders placed through the website. Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.

4. Return, Exchange & Refund Procedure

To initiate a return or exchange:

  1. Contact The Indian Suit customer support team within the applicable return period.

  2. Provide your order number and relevant details of the product.

  3. Our team will review the request and confirm whether the order is eligible.

  4. If approved, you will receive instructions regarding the return process.

  5. Once the product is received and inspected, the return or exchange will be processed if it meets the conditions of this policy.

Customers may be responsible for return shipping costs unless the return is due to a defective product, damaged shipment or an error made by The Indian Suit.

5. Refunds

Where a refund is approved, it will be processed only after the returned product has been received and inspected by our team.

Refunds will be issued through the original payment method or another method communicated by The Indian Suit, subject to the circumstances of the order.

Any applicable shipping charges, processing fees or other non-refundable charges may be deducted from the refund amount, where applicable.

Refund processing timelines may vary depending on the payment method and banking or payment service provider.

6. Defective Products

We carefully inspect and pack our products before dispatch. However, if you receive a product with a manufacturing defect, please contact us within 48 hours of delivery.

You may be asked to provide photographs or videos of the product and its packaging so that our team can assess the issue.

If the defect is confirmed, The Indian Suit may offer a replacement, exchange or refund, depending on the circumstances.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive a product different from what you ordered, please contact us as soon as possible, preferably within 48 hours of delivery.

Please keep the original packaging and product safely with you until the issue has been resolved.

We may request photographs or videos of the package and product for verification.

If the issue is confirmed to be due to damage during transit or an error on our part, we will work towards providing an appropriate resolution, which may include a replacement, exchange or refund.

8. Products That Cannot Be Returned or Exchanged

For hygiene, quality and customisation reasons, the following products may not be eligible for return or exchange:

  • Fabric that has been cut

  • Fabric that has been stitched or altered

  • Customised or specially prepared orders

  • Products that have been washed or used

  • Products damaged after delivery due to customer handling

  • Products returned without original packaging or tags, where applicable

9. Sale & Promotional Products

Products purchased during a sale, discount or promotional offer may be subject to specific return or exchange conditions.

Any special terms applicable to a particular promotion will be clearly communicated at the time of purchase.

10. General Terms

The Indian Suit reserves the right to assess the condition and eligibility of any product before approving a return, exchange or refund.

Returns or exchanges may be refused if the product does not meet the conditions mentioned in this policy.

The Indian Suit reserves the right to update or modify this policy from time to time. Any changes will be published on this page, and the updated policy will apply to orders placed after the changes take effect.

This policy shall be governed by the applicable laws of India. Any disputes arising in connection with this policy shall be subject to the jurisdiction of [Insert Jurisdiction], unless otherwise required by applicable law.

By purchasing from The Indian Suit, you acknowledge that you have read, understood and agreed to this Return, Refund & Exchange Policy.

Contact Us

For any questions regarding returns, refunds, exchanges or cancellations, please contact us:

The Indian Suit
 Mobile: +91-9250638926
 Email: info.theindiansuits@gmail.com